|It had been 1.5 weeks and I was getting really anxious to get Blake back. For the last few days, especially, I have been anxiously waiting by the phone. |
Then I got the call from Kevin, a genius at the Apple Store in the Kenwood Mall. He told me that they were unable to repair the unit. It had been back and forth from their repair center in Tennessee and they had not been able to make the necessary repair. He told me that instead of returning the unit to me, that they would like to offer me a brand new model.
I gathered the case, cables and such and sped off to the mall.
Kevin and the other repair person were very apologetic. They further explained the situation and brought out an unsealed box with my new laptop.
“That technically makes Mac #9 for me,” I said, honestly.
They weren’t surprised and got into a discussion about the progression of their home computers.
As Kevin was processing the order, he said, “well, this is kind of funny. I guess your lunch is on us, too.”
Apparently, the local tax had gone down, from 7.00% to 6.50% and the difference was $7.47 which he promptly handed me, in cash.
After a bit more paper work, he said, “you’re all set.”
“Thanks. It really means a lot to me,” I said, realizing how corny that must sound. What they did was the right thing and very good business.
With a smile, I left with “Tag” and a big grin on my face.